Shipping costs will in addition to the cost of your purchase. The standard rate is $10.50 per order. There is an additional charge if the address is rural of $5.20, also South Island deliveries attract an extra freight charge of $5.20. In the event that you are rural and South Island delivery the charge is therefore $20.90. We will notify you by e-mail of the actual cost before processing the order if it is not the standard freight charge.
Orders are shipped via courier with a delivery timeframe of 3 days. We do not ship internationally.
Orders cancelled before being shipped will be refunded in full. No cancellation is possible once the order has shipped.
Check your Package carefully for any signs of damage, IF goods are damaged in transit - DO NOT sign for them. Once you have signed for goods, The couriers will not honour any claims. IF you sign for damaged goods we can not take any responsibility for goods damaged in transit. We pack goods exceptionally well and have no reason to think you will have a problem with damaged goods. There is no problem having goods replaced if damage is noted to the courier Prior to signing.
Customer satisfaction is our number one goal. If our customers are not completely satisfied with any product that is purchased from us, for whatever reason, the item may be returned, prepaid, within 30 days of purchase. We will gladly replace, exchange, or credit the items. We do ask that the item be returned in the same condition as received with all of the original paperwork. Shipping charges are non-refundable. No returns are accepted on used items or items that are not in original condition. Custom order items are also non-returnable.
In the unlikely event that you have a problem with the workmanship of a product or do not get the service you would expect from it please contact us and let us have the opportunity of dealing with the problem.
Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos or typographical errors. We reserve the right to refuse any order, for any reason. There are no minimum orders. Customer satisfaction is our primary goal.